Frequently Asked Questions

Shipping & Delivery

When will my order ship?
The majority of orders are processed and dispatched within a timeframe of 1 to 3 business days. As soon as your package is handed over to the carrier, we will send you an email containing your tracking details.

How long will it take for my package to arrive?
Normally, deliveries take between 7 and 13 business days post-shipment. Keep in mind that exact transit times may fluctuate based on your destination and the regional postal carrier.

Is it possible to track my shipment?
Absolutely. An email featuring a direct tracking link will be dispatched the moment your package ships. You can monitor your delivery status whenever you like by entering your tracking or order number.

Returns & Exchanges

How do I initiate a return?
You are welcome to return products within a 30-day window following delivery, provided they remain unworn, unwashed, in their original state, and still have all factory tags affixed.

Can I exchange an item?
Currently, we do not facilitate direct exchanges. The quickest method to secure a different item is to submit a fresh order and return your initial product for a standard refund.

Who pays for return shipping?
Buyers are responsible for covering all return postage fees. We highly advise utilizing a delivery service that offers tracking to guarantee your returned items reach us safely.

How soon will my refund be issued?
Refunds are initiated within 2 to 4 business days following the arrival of your return at our facility. After processing, it typically takes an additional 3 to 5 business days for the credit to reflect on your statement, depending on your financial institution.

Orders & Payments

Which payment methods are supported?
We process most major debit and credit cards, such as Mastercard, Visa, Discover, and American Express. Additionally, you may complete your purchase utilizing Google Pay or Apple Pay.

Is it possible to modify an order after it has been placed?
If alterations are necessary, please reach out to us immediately. Our fulfillment team works rapidly, but we will make every effort to fulfill your request provided the package has not yet left our warehouse.

What if I cannot find my order confirmation email?
Initially, please inspect your junk or spam folders. Should it remain missing, reach out to our team via support@bosire.com and we will be happy to forward a replacement copy.